Dhofar Insurance Company Logo – DHOFAR INSURANCE is Oman’s leading general insurance provider. Can you tell the network about the branches of the company and reach customers in different parts of the sultan?
DHOFAR INSURANCE has the largest branch network and we are in every commander in Sultanca. We have a special request group in branches selected for faster claims. Our focus is to offer our customers easy access and faster recovery time.
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What is the current market position in the engine and other major parts? How was the development of premiums in 2021 and what do you expect for this year?
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DHOFAR INSURANCE is the leader in motor and real estate insurance and has an important market share in maritime insurance. We have achieved significant growth in our gross premiums and aimed to continue this development in the future.
Go forward, what will be your dining areas? Is there any plan for the more differentiation of the product portfolio and the expansion of the branch network?
Our focus is to start innovative insurance products by considering customer requirements. In our branch in Al Khuwair, we are the first insurance company to start Oman’s first route from the insurance unit. In addition, the first insurance company that launches car insurance for high -tech cars and a gadget protection cover for damage. To ensure that the population is compatible with the density of the population, we constantly examine our branch network.
You can briefly say Dhofar Insurance’s digital transformation efforts. What important developments in digitalization in recent years after the start of the Covid-19 pandema?
التأمين البحري لشركة ظفار للتأمين يغطي الخسائر أو الأضرار العرضية للقوارب المستخدمة للأغراض التجارية او الشخصية؛ ويشمل تكاليف الإنقاذ، وتغطية مسؤولية الغير والعديد من البنود الأخرى… لمعرفة التفاصيل
In 2020 and 2021, DHOFAR Insurans implemented a business continuity plan that ensured that businesses were not exhausted during the lock. In addition, we had groups to offer 24 × 7 in the key period to ensure the policies. The call center team was also available to help customers to help any requirements.
We have worked in many projects in front of digital transformation and many innovations continue. We have started online sales options on our site where customers can buy retail products such as motor, individual health, individual life, travel insurance, domestic workers’ insurance and home insurance covers. We are also trying to create a sensitive mobile application.
The Capital Market Authority imposes compulsory health insurance gradually within the scope of the Damani plan. What are your expectations for the Medical Series of DHOFAR INSURANCE enterprises?
We look forward to the beginning of compulsory health insurance from the authority of the capital market. We are working to create our systems to enable us to work exactly when it starts from the beginning. For the next two years, we are trying to be an important player in the field of health insurance and we have invested resources to train our staff to promote the same thing.
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What is the position of the company in the life insurance of the Oman Market? How do you see life insurance penetration and existing trends in the sultan?
We are an important player in the life department in Oman and we have an important market. We are trying to improve this business area in the coming years. Life insurance penetration is low in the Oman market, and people mainly buy life insurance to secure their loans, so credit life is the main product that is preferred. However, after Covid-19, people are more aware of the benefits of life insurance as a risk hazard and savings average.
DHofar insurance has been very active in supporting society in recent years. After the cyclone Shaheen, we contributed to the recovery efforts by the authorities. We also provided relaxation to families affected by the heavy rains in Sur.
The company also recognized its services for the achievements of Oman athletes. We focus on sustainable development, but the three main directions, ie (i) health services, (ii) development of the community and (iii).
